Storage FAQs – Everything You Need to Know About Storva
Common Questions, Simplified.
What types of storage options does STORVA offer?
We provide standard bins, allow you to use your own boxes, and handle bulky items. Our valet service ensures safe pickup and delivery to our climate-controlled warehouse.
How does the STORVA Valet service work?
Schedule a convenient pickup time online, and our team will collect your items, store them securely, and deliver them back when you need them.
How do I schedule a pickup or delivery?
Simply visit our website, select the storage option you need, choose a date and time, and confirm. You’ll receive an email confirmation, and our team will handle the rest.
Are my items safe and secure at STORVA?
Yes. All items are stored in climate-controlled facilities with 24/7 surveillance. You can also purchase additional insurance for extra peace of mind.
How long can I store my items?
We offer flexible storage durations—from short-term storage for a few weeks to long-term storage for several months. You can adjust your storage period at any time through your account.
How much does STORVA cost?
Pricing varies depending on the storage option.
Can I store fragile or valuable items?
Yes. We recommend packing fragile items carefully using padding or your own boxes. For high-value items, additional insurance is recommended for full coverage.
Do you provide boxes and packing supplies?
We provide high-quality STORVA bins or boxes for your storage needs. You may also use your own boxes if preferred. Packing supplies are not included but can be added during checkout.
What areas do you serve?
STORVA serves multiple high-end areas in North Texas, including Dallas (Highland Park, University Park, Preston Hollow), Fort Worth (Westover Hills, Rivercrest, Arlington Heights), Arlington, and Denton.
How do I retrieve my items?
Request a delivery through your online account or by calling our team. We will schedule a convenient delivery time and return your items safely to your location.
What happens if I need to cancel or reschedule a pickup?
You can easily cancel or reschedule through your online account. Please provide at least 24 hours’ notice to avoid additional fees.
Do you offer corporate or business storage solutions?
Yes. We provide tailored solutions for businesses, including office files, inventory, and equipment. Contact us to discuss customized plans for your company.
How do I contact STORVA if I have more questions?
You can contact us via email at info@storva.com or by phone at 214-444-3699. Our team is happy to assist with any questions or special storage needs.
Still Have Questions?
Speak with our friendly storage concierge team for fast, personalized support.
